Support Information:

INTERNET SERVICEprovided through your Homeowners Association

XMISSION
Contact XMission at 877-964-7746 x 4 or by email at support@xmission.com
for Customer Service or to upgrade your HOA provided Internet service

ELSINORE COMMUNICATIONS
Contact Elsinore Communications at 801-506-9611 or online at www.elsinore-llc.com if you are having problems with your HOA provided Internet service and are unable to resolve your issue through XMission

If you purchased your home from Hamlet Homes and are  just connecting to your XMission Internet service, following are instructions to get you going:

  1. You have 3 Internet ready ports in your home
  2. Plug your Internet ready device (laptop, desktop, wireless router, Xbox, etc.) into one of the Internet ports using a CAT5 cable (not included)
  3. Your device should automatically connect to the Internet and work
  4. If you have problems setting up your connection, please contact XMission at the numbers shown
  5. You may need to provide XMission with your account number, which is your community name and lot number – for example:  HuntlyManor101

For your information, a complementary Internet router and NAT firewall (TRENDnet 4-port cable/DSL broadband router) has been installed in your service panel to convert the single Internet port provided by XMission to four ports, making all jacks in your home active.  This device is considered “Customer Premises Equipment” (CPE).  Per your Internet Service Agreement CPE devices (computers, laptops, routers, switches, etc.) are not covered by technical support from XMission or Elsinore except for basic connectivity issues.

The TRENDnet router is not a wireless router.  You can replace this router with a wireless router if you desire, but you will need to call XMission technical support to have the replacement router registered on your account.

The TRENDnet router is not covered by your homeowner’s warranty, it has a one-year warranty from TRENDnet.  Their 24/7 support number is 1-866-845-3673.

 

TELEVISION OPTIONS – several options are available, a few are:

 

O H IVEY
Contact O H Ivey at 801-707-7154 or via email at paul@ohivey.com
if you are interested in 15 +/- local over the air channels of television and one set top box at no charge.

AIRTIME
Contact AirTime at 801-484-5200
for Dish Network or DirecTV installation and programming options.

PRIME TIME COMMUNICATIONS (formerly MSTAR)
Contact Prime Time at 800-408-1210 or by email at cs@primetimecommunications.net
if you would like to purchase television service over UTOPIA fiber